How will my order ship?

Your furniture is shipped using the fastest, safest, and most reliable method available. Our delivery crew consists of trained specialist that provides in-home delivery of most furniture. We also partnered with the finest delivery companies in the country. All our products are carefully shipped using a preferred service to provide you with the best delivery experience possible.

Our typical delivery time for in stock items is approximately 2-4 days from the date you place your order and for special ordered items will be 3-5 weeks. In the case of a backorder or delay, we will notify you immediately and work tirelessly to get your order delivered as quickly as possible. Please note that exact delivery dates and times cannot be guaranteed.

For legal reasons, the delivery team is not authorized to hook up electrical components. Mirrors will be attached to their matching dressers upon request, but cannot be affixed to your walls or any other structure in your home.

Deliveries are not made on Sundays.

We cannot ship to PO Boxes.

We do not ship to Alaska, Hawaii, Puerto Rico, or the U.S. Virgin Islands

 

These are the shipping options we offer? Fast and Easy!

Once your order is ready for delivery, a representative will contact you to arrange a 4 hour window of time for delivery that is convenient for you and fits with both of our schedules. We will contact you via phone or text 45 minutes before arrival.

 

OPTION 1: Free Drop Ship Delivery w/$450 Purchase and 40 Mile Radius from our Warehouse Zip 92110 (Excluding any promotions, taxes, further discounts, clearance items and other fees)

The furniture will be brought into your home into the first dry area of your residence, which may be your living room, foyer, garage or apartment. The boxes will not be unpacked by the delivery crew.

Other companies only provide curbside delivery as standard, leaving you to carry the furniture inside yourself. Our delivery crew brings your furniture inside, so you don’t have to.

Our delivery crew can consist of 1-2 professionals who provide in-home delivery.

When selecting this method of delivery, the customer assumes responsibility for any damages unless noted on the BOL/Delivery Slip.

 

OPTION 2: Full Service White Glove Delivery $49 w/No Minimum Purchase and 40 Mile Radius from our Warehouse Zip 92110

 This service includes all set up and assembly of your new furniture in your home.

Our delivery crew will remove all packaging and debris to the garbage area of your home or apartment.

Our delivery crew can consist of 1-2 professionals who provide in-home delivery.

When selecting this method of delivery, the customer assumes responsibility for any damages unless noted on the BOL/Delivery Slip.

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OPTION 3: Pick Up from our Warehouse. We will help!

You may be able to pick up your furniture directly from our warehouse, depending on local warehouse policy. Please call us at (619) 640-0259 to request pickup service.

When your furniture is ready for pickup at the warehouse, we will call to arrange a 2-4 hour window for pickup.

Our team will help you load the furniture into your vehicle.

For your security, you are required to bring proper identification, the credit card used for purchase, and the email confirmation received when you placed your order.

Please open the boxes and inspect the merchandise thoroughly at the warehouse during your pickup. If the merchandise is damaged, please do not accept it, as we will be unable to get a replacement or order a refund after you take the item home.

Ensure your vehicle is large enough for your order. You may require a van or pickup truck to fit all items. Please bring rope or other materials needed to secure the furniture.

 

OPTION 4: Nationwide Shipping. We can ship Nationwide no Problem!

Please contact us for a quote at (619) 640-0259 or by emailing us at atlasfurniture@gmail.com. We will get you the most fastest and affordable quote, no problem!

 

Small Parcel Delivery

Whenever possible, we will ship smaller and lighter items via UPS, FedEx, or USPS. These services provide the fastest and most reliable shipping available for smaller items.

A signature is not required for deliveries. Please note that the decision to leave your package without a signature is at the discretion of the delivery personnel. If you want an item left at your doorstep, leave a note on your door for the delivery person, requesting them to leave the package with “No Signature Required”. Include your name and tracking number on the note.

Tracking my order? We’re on it!

 You’ll receive an email confirming your order. We will keep you updated as soon as we get the confirmation from our suppliers. For other questions please contact us by emailing us at atlasfurniture@gmail.com or calling/texting us at (619) 640-0259 and we’ll respond within 24 hours.

 

Cancellation Policy

 After placing an order, you can cancel at no charge for any reason within 24 hours.

Once an order is placed, we immediately submit the order directly to our or the manufacturer's warehouse, ensuring it’s shipped to you as quickly as possible.

Once the warehouse receives your order, we become financially obligated to purchase the merchandise from the warehouse; hence we cannot accept cancellations after the 24 hour window has passed.

When you place an order, you will receive an email confirmation describing the details of your purchase. It is your responsibility to verify the accuracy of the information in the email receipt. You have 24 hours to review your confirmation and reply with any discrepancies or changes.

To cancel an order, send an email to atlasfurniture@gmail.com with your name, order number, and reason for cancelling. If you cancellation request is approved, you will receive an email confirming the cancellation.

Special orders, custom sofas/sectionals, mattresses, orders that are being held in our warehouse for delayed delivery at the request of the customer, layaway, and financing orders cannot be cancelled.

Any cancellation requests submitted 24 hours after the order is placed are subject to a 25% re-stocking fee. See below for more info.

 

Returns Policy, Call us for more info

Orders may be returned or cancelled within 15 days of receipt for a refund equaling the purchase price minus both a 25% restocking fee and round-trip shipping and handling costs. These costs are deducted from the refund, regardless of whether you were you were originally invoiced for shipping or if the costs were discounted or free.

Returned items are never resold to customers, as they are no longer new; they are usually donated to charity.

Exact delivery dates and times cannot be guaranteed. Deliveries on evenings or weekends cannot be guaranteed.

Due to liability issues, the delivery team in unable to assemble any furniture not purchased through our company.

To request to return an order, send an email to atlasfurniture@gmail.com with your name, order number, and reason for returning. If you return request is approved, you will receive an email confirming the return and next steps.

Clearance items and mattresses are not returnable.

 

What if part of my order arrives damaged? Not to worry

Upon delivery, you will be asked to sign a delivery slip indicating that the order was received in good condition. Thoroughly inspect the furniture prior to signing. In the unlikely event that any part of your order arrives damaged, please write “damaged” on the delivery slip next to the damaged piece(s). In addition, please take pictures of items in question and email them to atlasfurniture@gmail.com within 24 hours of your delivery. 

Provided you note the issue on the delivery slip and photograph the items with issues and send us the photographs, the manufacturer will send replacement parts free of charge directly to your home.

We stand by our products. You will not be charged for another delivery of any previously damaged products. We reserve the right to fix damaged or defective pieces at our discretion.

Only items marked damaged or defective on the delivery slip at the time of delivery are eligible for free repair or free replacement parts.

What if my order doesn’t fit in my home? Don’t worry, we are here to help in any way

Please carefully review the dimensions of your items prior to ordering. Dimensions for most every item are available on our site for your convenience. If not, please call us at 619-640-0259 or email us at atlasfurniture@gmail.com

Any items sent back because they do not fit are subject to the Returns Policy stated above. If an item may fit in your room, but cannot fit through a doorway, you can accept delivery and we will put you in touch with a furniture technician who may be able to disassemble and reassemble your furniture for a fee.

Special note on colors, finishes, leather, and stone pictures on our website.

We cannot guarantee that the finish of the furniture (including wood, simulated wood, leather, or stone) will be exactly as pictured. Every tree, animal or rock are not the same.

Naturally occurring variations or imperfections in the grain, color, or sheen of wood may occur. Stone finishes, such as marble and granite, may differ in color and veining. Additionally, variations in the color, sheen, and texture (including wrinkling and natural marks) of leather may occur due to both natural phenomena and different dyeing and tanning processes. These naturally occurring characteristics are not viewed as damages or defects.

Due to differences in the resolution of computer monitors, as well as differences in lighting conditions in photographs, images of products displayed on our website may differ in color to the items you receive. Furniture is often photographed in bright, sun-filled rooms, and may look different in your home. We work directly with manufacturers to obtain the highest quality photographs and display our merchandise as accurately as reasonably possible.

Furniture with a distressed finish may have marks, spots, scratches, and/or other distress marks that are intentionally made by the manufacturer to achieve a ‘distressed’ look. These are not considered damages or defects. They are beautiful.

WARRANTY

IN ADDITION TO ONE-YEAR LIMITED WARRANTY FOR MANUFACTURER DEFECTS, YOU HAVE AN OPTION TO PURCHASE A GUARDIAN PROTECTION PLAN FOR 5 YEARS ADDED PROTECTION.

PAYMENT

WE ACCEPT PAYMENTS FROM THE FOLLOWING MAJOR CREDIT CARDS: VISA, MASTER CARD AND DISCOVER. THE TOTAL ORDER AMOUNT, INCLUDING TAX AND DELIVERY CHARGES (IF ANY), WILL BE CHARGED TO YOUR CREDIT CARD FOR ALL WEB SALES.

THE MATTRESS/BOX SPRING RECYCLING FEE

THE MATTRESS RECYCLING COUNCIL (MRC) – A NON-PROFIT ORGANIZATION ESTABLISHED BY THE MATTRESS INDUSTRY – HAS DEVELOPED A RECYCLING PROGRAM FOR DISCARDED MATTRESSES TO HELP REDUCE LANDFILL WASTE AND ILLEGAL MATTRESS DUMPING. IN ORDER TO FUND THIS PROGRAM, CALRECYCLE HAS AUTHORIZED A MANDATORY $11 RECYCLING FEE THAT WILL BE COLLECTED UPON THE PURCHASE OF ANY NEW MATTRESS OR BOX SPRING. (FEE IS EFFECTIVE DECEMBER 30, 2015)

THE MONEY ACCRUED FROM THIS RECYCLING FEE WILL ALLOW THE MRC TO CONTRACT SOLID WASTE FACILITIES FOR THE COLLECTION AND RECYCLING OF USED MATTRESSES.

 

ERRORS AND INACCURACIES

Though it is our priority to provide you with complete, current, and accurate information, our website may contain content that is subject to human and/or technological errors (e.g., typographical errors, inaccuracies, omissions, etc.). This content may include information related to pricing and availability, as well as material that is incomplete or outdated. We reserve the right to correct such information, even after an order has been placed. We may change or update information without prior notice at any time. Consequently, we apologize for any inconvenience that such errors may produce.

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